Technical Application Scientist II - Flow Cytometry/Panel Design Emphasis 

When you are part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Location/Division

The Technical Application Scientist II is part of the Life Sciences Solutions Group (LSG) which is one of six groups within Thermo Fisher Scientific and is an important part of the company’s total value proposition. With an innovative and broad life sciences portfolio, a strong presence at bench, outstanding web and e-commerce channels, industry-leading on-site supply center coverage and one of the most technically expert sales and support teams, LSG brings incredible core strength to the broader company.

Eugene, OR

Grand Island, NY

Carlsbad, CA

Glasgow, UK, or Madrid, Spain or Budapest, Hungary

How will you make an impact?

The Technical Applications Scientist is responsible for providing remote pre and post sales technical support of Thermo Fisher Scientific products to customers and field personnel, as well as relaying customer feedback to the organization.

What will you do?

• Provide technical support for Thermo Fisher Scientific Flow Cytometry analyzers, sorters and related product lines by answering customer technical inquiries received via telephone, email or web chat.
• Provide customer support on technical issues by utilizing all available resources and escalate issues or problems when warranted.
• Provide advanced scientific and technical support, training and advice on equipment, software and technologies.
• Participate in frequent training on products and continuing education on new applications and technologies.
• Record pertinent information from customer contacts in Customer Relationship Management (CRM) system and assist Sales partners by identifying, recording, and forwarding opportunities to generate revenue.
• Summarize trends and technology as technical tips, FAQ’s and troubleshooting guides.
• Recommend changes to knowledge databases, website, and other company-managed databases of technical information.
• Present technical updates to colleagues in department meetings.
• Participate in additional special team or individual projects.
• Some travel may be required for the position

How will you get here?

Experience

Minimum Qualifications: B.S., B.A. or M.S. in immunology or life sciences or a similar field.

Preferred Qualifications: PhD. or a PhD. with post-doctoral experience with immunology background

Experience

·                5+ years of flow cytometry experience, designing immunophenotyping panels. Some “hands-on” experience in flow cytometry and sorting techniques a plus.

·                Experience in high-parameter (>12) or spectral flow cytometry and/or sorting preferred.

·                Prior experience in customer service a plus; empathy and a desire to help people and solve problems are critical traits.

Knowledge, Skills, Abilities

·       Proven ability to quickly learn large amounts of new, sophisticated technical information

·       Demonstrated ability to effectively communicate, both orally and in writing

·       Ability to prioritize

·       Problem-solving ability

Digital litera